Easy access to support that meets your needs.

We offer services for clients with a range of needs.
View all our services

Supported by an evidenced-based approach

Our team of clinicians offer six evidence-based, recovery-focused, mental health interventions that include a number of different approaches. There is the possibility of a further six sessions after a review with your GP.

What support will I receive?

We work with you to:

  • Determine the support that meets your needs
  • Strengthen your support networks
  • Connect to services that can best support you
  • Be involved in planning your treatment and support

Once we receive your referral to the program, someone from the service will call you within 24 hours to discuss your needs and eligibility.

If you are eligible for the program, we will work out a time with you to meet face to face. During your meetings, our staff will help you develop skills to manage the symptoms that concern you.

We encouraged you to be fully involved in planning your treatment, and will support you to practice strategies between sessions.

Flexible mental health interventions

Our team use therapies that to help you develop skills to manage symptoms that concern you. Through these mental health interventions are we work with you to develop strategies to improve your mental health and support you to apply them.

Cognitive behavioural therapy
Relaxation and skills training
Interpersonal therapy
Mental health literacy

Our services

Severe Mental Health Service

Severe Mental Illness Services form two primary mental health care services (therapeutic and care coordination).

Services may be provided in parallel to a range of other approaches to treatment depending on the complexity and severity of the individual’s presentation; including psychiatric support and psycho-social services.

Lived Experience Telephone Support Service (LETSS)

A caring voice over the phone for support with mental health conditions between 5pm-11:30pm, 365 days a year.

People with mental health issues – as well as their carers, family and friends – can access a unique after-hours telephone help line. This unique service will broaden mental health support in two key ways:

  • The trained support staff answering the calls will have a personal lived experience of recovery and managing challenges to their mental health. They will draw on this experience of recovery in their support and understanding of the caller’s unique experience.
  • The service will be specifically after hours, operating from 5pm to 11.30pm, 365 days a year.

The LETSS support workers will provide non-clinical mental health support which helps people in times of distress, offers an alternative to attending emergency departments, and assists with access to appropriate in-hours services provided by state, Commonwealth or non-governmental organisations.

Who Can Call LETSS?

In short, anyone – it is a free service* we are proud to provide. Specifically, those who may like to access the service would be:

  • People with mental health conditions
  • Carers of people with mental health conditions
  • Families of people with mental health conditions
  • Friends of people with mental health conditions

What can I expect from a LETSS call?  

  • To chat with a lived experience peer worker who will listen and truly care about your current situation
  • Information about services available to you and how to navigate them
  • A transcript of your online chat conversation (if desired)

For mental health support, we are only a phone call away 1800 013 755 or chat with us via our online chat service here.

*This service is funded by Adelaide Primary Health Network, an Australian Government initiative.  

Privacy statement

All conversations with our Peer Workers are recorded for safety and quality assurance purposes. If you do not wish your conversation to be recorded please notify the Peer Worker. We value your privacy and all conversations are confidential. If Peer Workers determine you are at risk of harming yourself or others, duty of care will override confidentiality as outlined in the privacy act (1988) and Information Sharing Guidelines.

Low-intensity assessment and intervention

Low intensity services that could be a mix of self-help resources including digital mental health and low intensity face to face services. GP referral not required.

Psychological therapies

Up to 12 psychological intervention sessions for mild, moderate, complex or chronic mental health issues. We work with you to develop skills and strategies to live a meaningful life, and support you to apply them.

Suicide Prevention Service

Short-term services for those at risk of suicide and self-harm. Our approach includes risk assessments, counselling, and support to prevent suicide and self-harm and avoid the need for hospital admission.

The Suicide Prevention Service is not a crisis service.

Clinical Decision and Monitoring Unit (CDMU)

Assessment and care planning for people seeking treatment and support for their mental illness that may require further assessment, involves complexities or requires multiple services.

Perinatal program

Supportive and non-judgemental services for parents who are experiencing difficulties with anxiety and depression, and other psychological concerns which may be interfering with daily activities.

Begin making changes with or without a referral

To get started call us on 08 8326 3591