Lived Experience Telephone Support Service (LETSS)

LETSS is a peer-based chat service helping you to understand and improve your mental health.

Call 1800 013 755 or use our online chat to speak with a lived experience peer worker.

Privacy statement

All conversations with our Peer Workers are recorded for safety and quality assurance purposes. If you do not wish your conversation to be recorded please notify the Peer Worker. We value your privacy and all conversations are confidential. If Peer Workers determine you are at risk of harming yourself or others, duty of care will override confidentiality as outlined in the privacy act (1988) and Information Sharing Guidelines.

Mental health support is only a phone call away.

The Lived Experience Telephone Support Service (LETSS) is a free service that assists people living in the Adelaide metropolitan region, and their carers, to access mental health support after hours.

LETSS offers phone support between 5pm – 11:30pm, 365 days a year.

Non-clinical mental health support

This unique service will broaden mental health support in two key ways:

  • The trained support staff answering the calls will have a personal lived experience of recovery and managing challenges to their mental health. They will draw on this experience of recovery in their support and understanding of the caller’s unique experience.
  • The service will be specifically after hours, operating from 5pm to 11.30pm, 365 days a year.

LETSS support workers provide non-clinical mental health support which helps people in times of distress, offers an alternative to attending emergency departments, and assists with access to appropriate in-hours services provided by state, Commonwealth or non-governmental organisations.

Who can call LETSS?

In short, anyone – it is a free service we are proud to provide. Specifically, those who may like to access the service would be:

  • People with mental health conditions
  • Carers of people with mental health conditions
  • Families of people with mental health conditions
  • Friends of people with mental health conditions

What can I expect from a LETSS call?  

  • To chat with a lived experience peer worker who will listen and truly care about your current situation
  • Information about services available to you and how to navigate them
  • A transcript of your online chat conversation (if desired)
Call 1800 013 755 or use our online chat to speak with a lived experience peer worker.

A Government funded service

The Lived Experience Telephone Support Service is run by Skylight as part of the Links to Wellbeing consortium.

This service is funded by Adelaide Primary Health Network, an Australian Government initiative.

Learn more about Links to Wellbeing